Bhopal Inspector General of Police (IGP) BBS Thakur visited Gurgaon along with five other officials on Tuesday to study the state-of-the-art police control room (PCR) at the Mini Secretariat here.
The officials also studied the management and handling of emergency calls in the control room such as police helpline 100, women helpline 1091, senior citizens cell and VIP duties.
The Bhopal police is also mulling a centralised police helpline mechanism and seek to implement the Gurgaon model.
Gurgaon’s PCR has a call centre establishment with about 50 people working in shifts of 25 persons for 12 hours each.
“We have nine general helpline channels for the public to communicate with us, while there is one women helpline number. We have different cells for senior citizens and VIP duties,” said Anirudh Chauhan, PCR incharge.
“The Bhopal IG wants to construct a similar control room using advanced technology. Moreover, he appreciated most of the work being done on computers, reducing wastage of paper,” Chauhan added.
The Gurgaon police maintains a database of almost all the residents of Gurgaon by sharing the records with telecom service providers. The name, address and contact number of every PCR caller flashes on the screen as soon as his call is intercepted. The database is updated every six months.
Another important technical aspect of the PCR is geo-fencing. All vans and riders are on digital display in PCR and are provided specific areas to monitor. If they leave the specified area, the control room is informed through geo-fencing technology.Thakur also appreciated use of social media for better interaction with public.