The state-run Civil Hospital, which is about four decades old, is now planning to get a NABH certificate that is mostly sought by private hospitals to sharpen their marketing edge.
NABH (National Accreditation Board for Hospitals and Healthcare Providers) is a constituent board of Quality Council of India, an autonomous body set up by the central government with industry support to promote quality in healthcare through accreditation.
To begin with, the 200-bed Civil Hospital that is located near Sadar Bazar (Old Gurgaon) will first build up its manpower, one of the criteria for NABH accreditation.
The hospital, which is facing staff crunch, will put in a proposal to the state health ministry in Chandigarh. "It is a part of the entire process of acquiring the NABH certification. We have identified several loopholes in the hospital's functioning, which is due to severe shortage of staff," said Dr Asruddin, principal medical officer, Civil Hospital.
At present, the hospital has 69 staff nurses, while it needs 39 more paramedic staff. Of 69 nurses, 46 are permanent staff and 23 are employed on contract basis.
Similarly, the government hospital has decided to increase the number of class IV workers from 72 to 102. The hospital needs 30 more workers for smooth and orderly functioning. Class IV employees are mainly responsible for sanitation and electricity-related problems.
There is a dire need for an increase in security personnel. The hospital needs 15 more security persons to meet the requirement of 38. At present, there are only seven women security guards, who are deployed outside the operation theatre, ICU, gynaecology department and maternity ward.
Another section of the hospital that has been suffering from low manpower is the pharmacy. The hospital, which has five pharmacists, has proposed for three more. Besides, it has asked for 12 more computer operators. There are only six managing the computer section.
There is another government hospital in Sector 10, which was opened a few months ago to reduce the load on the Civil Hospital.
About 2,000 patients visit the Civil Hospital every day.
At present, five private hospitals have received NABH accreditation in the Millennium City. They are Paras hospital, Artemis Health Institute, Max hospital, Columbia Asia hospital and Medanta - The Medicity
NABH is an institutional member of the International Society for Quality in Health Care (ISQUA), which grants approval to accreditation bodies in the area of healthcare as mark of equivalence of accreditation program of member countries.