Waiting time at the toll plazas, especially after 9pm when trucks rule the roost, shoots up to 30 minutes. Why is it so?
As per state laws, the entry of heavy vehicles is only permitted after 9pm. So, such vehicles are parked before the toll plazas from 4 pm onwards due to which there is some congestion at the Kherki Daula toll plaza.
Why have you failed to check the non-tag users from getting into tag lanes?
Despite our commuter education initiatives and signage, cash users go into tag lanes and this is one of the biggest reasons for congestion. We do not have the authority to prosecute errant drivers.
Why have you engaged ambulances of various hospitals that rush the accident victims to their own hospitals however far these might be?
It is incorrect to say that the victims are only taken to the hospitals from where the ambulance is sourced; they are taken to the closest hospital or to a specific one which the victim may mention.
The stretch near Sirhaul toll plaza lacks basic amenities such as bus/truck bays, wide service lanes, effective drainage system, footpaths, etc. Why?
As a concessionaire, we built the road, the toll plazas and the various features of the expressway as per the original design approved by the National Highways Authority of India (NHAI).
Why is there a lack of enforcement of law and order mechanism on the toll plazas?
We agree that additional police deployment would help as only they have the authority to enforce a law and order mechanism on the expressway.
What have you done to stop two-wheelers meeting with regular accidents?
We have signboards mentioning the ban for slow-moving vehicles on the main carriageway and also traffic marshals positioned at each entry and exit of the main carriageway to dissuade two and three wheelers.
Why haven't you re-carpeted the roads as per specifications?
This matter is sub-judice and is currently being heard by Delhi High Court; hence, we can't comment on this.
Why aren't there enough crossover facilities such as foot over-bridges for the pedestrians?
As per the agreement, we were supposed to build two foot over-bridges and four underpasses which we have built. Any additional facilities would need NHAI approval.