To establish itself as the best service provider, the Indian Oil Corporation has envisaged a massive capacity building exercise for the staff of gas agencies and petrol pumps.
The gas agencies and petrol pumps staff, though not directly employed by the IOC, are the ones who represent the company.
“They are the people who interact with consumers when they come to refill fuel tank or deliver gas cylinder. Through the training programme we want to improve the image and working efficiency of the staff,” said general manager IOC UP Singh.
During the training, the staff would be taught to inculcate simple habits like greeting a customer when he comes to book a cylinder or refill fuel tank.
“The capacity building programmes would include proper training on handling products, dispersing them safely and teaching them common etiquettes,” he added.
By involving clerks, petrol pump attendants and LPG cylinder deliverymen, the oil giant seeks to reach out to the last man in their link.
The corporation had felicitated all deliverymen and petrol pump attendants on the Indian Oil Day celebrations on August 30.
“We want them to feel a part of the extended Indian Oil family. Unless we bother to train them or bring them into the mainstream they will not feel pride in whatever work they are doing and consequently services won’t improve. We will have to reach out to them if we want to create a positive impression on our customers,” said Singh.
In Lucknow region, around 35,000 people are employed directly and indirectly with the IOC.