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HindustanTimes Sun,20 Apr 2014

BMC planning new system to monitor, improve civic services

Poorvi Kulkarni, Hindustan Times  Mumbai, July 03, 2013
First Published: 08:39 IST(3/7/2013) | Last Updated: 08:59 IST(3/7/2013)

Does the garbage collection or water supply in your area bother you? Dissatisfied with the civic body’s below-par work in your ward? Here's some good news -- Civic services may be set for a complete overhaul with the Brihanmumbai Municipal Corporation (BMC) planning a one-of-a-kind system aimed at ensuring sustained monitoring and improvement of its services.

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Part of a long-term project, the system will scientifically map essential services of the civic body and set time-bound milestones.

For instance, the system help the civic body know on an everyday basis the extent of garbage segregated, waste disposed, and loss of water to theft or leakages.

It will also enable the civic body to manage and improve its performance and reconstruct its administrative set-ups, if necessary, for better services.

The initiative is a requirement set forth for achievement of service level benchmarks (SLBs) -identified by the Central government -- to be achieved by local civic bodies in the country to receive funds under the Jawaharlal Nehru National Urban Renewal Scheme (JNNURM).

“The project will create a permanent mechanism for data assessment to monitor SLB achievements in a sustained manner,” said Rajiv Jalota, additional municipal commissioner (projects).

The Brihanmumbai Municipal Corporation (BMC) has planned to appoint, within three months, private consultants to set up the required system and software in 30 months.

“The consultants will first study the existing administrative set-up of the departments and advise improvements and development of required software for information dissemination. It will be a leap forward toward realtime information updates of all services,” added Jalota.

At present, the data-collection system across all sectors in the civic body to monitor targets has been given to the All India Institute of Local Self Government. “The current system has not only failed the BMC toward achieving SLB targets but has also not ensured reliability.

The new project will help us gauge the performance of sectors more efficiently,” said a civic official from the BMC's JNNURM cell.

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