HindustanTimes Sun,21 Dec 2014

Consumer redressal camp gets poor response

Mugdha Variyar, Hindustan Times  Mumbai, April 27, 2013
First Published: 01:22 IST(27/4/2013) | Last Updated: 01:23 IST(27/4/2013)

With only eight complainants and no representatives from private companies, the first consumer grievance redressal camp organised by the Consumer Guidance Society of India (CGSI) at Dhobi Talao, on Friday, was a dismal show.


“We had asked the corporate representatives to attend the camp. We cannot force them to attend the camp. As this is the first time that such an event is being held, they must have had apprehensions about how the discussion would go,” said MS Kamath, secretary, CGSI. “Next time, we might tweak the format. We will try to arrange visits to their offices with the complaints,” he said.

It was a disappointment for complainants such as JC Maan, a Belapur resident, who had come to Dhobi Talao because he had an issue with a human resources firm since 2011.

“I have tried to meet them earlier, too, but have failed each time. I thought this would be an ideal opportunity chance to discuss the issue. But, they didn’t show up,” said Maan, who runs a shipping company.

The complaints ranged from faulty mobile handsets to fraud by builders.

“While we were expecting hundreds of complaints, we received only 45, of which 30 were resolved amicably,” said Kamath. “Among the rest, several cases were too complicated,” he said.

However, representatives from the state department of legal metrology (weights and measures) visited the office to look into the complaints on cheating over maximum retail price (MRP).

The CGSI plans to conduct a camp to look at the MRP disputes after two weeks.

more from Mumbai

Flab-trap: Cosmetic surgery post weight loss on the rise

IT professional, Anita*, 51, was ecstatic when she lost 15 kg in just five months. But, the sudden weight loss had ended up making her look much older. Last month, she borrowed money from friends to get a facelift at a clinic in Bandra. “I was tired of looking fat. My marriage and work life were being affected and that’s when I decided to lose weight. I nearly starved and lost all the extra kilos but I ended up looking much older,” said Anita, who spent Rs75,000 on the cosmetic procedure.
Most Popular
Copyright © 2014 HT Media Limited. All Rights Reserved