Chinmay Dash, 36, who was robbed of Rs1.75 lakh by bank account hackers who also deactivated his SIM card, plans to approach the Telecom Regulatory Authority of India (TRAI) to check the procedure followed by the service provider before the deactivation.
“I plan to write to the TRAI officials to find out if the necessary guidelines were followed. I suspect they were not followed. I will also approach the consumer forum and the consumer court. If need be, I may move the high court,” he alleged.
Hindustan Times had reported the incident on Monday. On November 26, Dash learnt that acting on a request made on the previous day, the service provider, Airtel, had deactivated his SIM card. While Dash had not made any such request, he was a regular user of mobile banking facility. On contacting the bank authorities, Dash realised that Rs1.75 lakh had been transferred from his account.
Dash said: “When I approached the BKC cyber police station, they told me that they did not have the manpower to investigate the case and I should approach the local Samta Nagar police. When I went there, they said they have the manpower but not the technical expertise.”
An officer from the cyber wing of the police said, “Any crime booked under the Information Technology Act has to be investigated by an officer of police inspector level. Owing to the shortage of staff, we asked Dash to register a complaint with the local police. We are providing th required technical assistance.”
Airtel authorities remained unavailable for comment.
Delete inactive online accounts to prevent misuse by hackers: experts
Mumbai: Updating details with the bank and closing a social networking site account that is not in use are some of the simple measures that could help in preventing subversion and stealing of digital data, say experts.
Recently, cyber criminals hacked into the account of Chinmay Dash, subverted his identity, got his mobile connection blocked and transferred Rs1.75 lakh from his account.
Cyber lawyer Pankaj Bafna said, “Landing of bank correspondence in wrong hands could prove to be dangerous.”
The Reserve Bank of India (RBI) has made sending of the know your customer (KYC) forms mandatory since April. “A person may have shifted his residence, but does not inform the bank about it. Hence, the KYC forms are sent every three years so that the customers can update their details. This could ensure that sensitive data does not land in wrong hands.”
Experts advise caution while uploading details of your e-mail account on a networking site. Recently, the social networking profile of Sunil Vishwakarma from Palghar was allegedly hacked and derogatory comments about MNS chief Raj Thackeray and a particular caste were posted. While the police initially detained Vishwakarma for questioning, investigation revealed that his account was hacked, following which he was made the complainant.
An officer from the cyber wing of the Mumbai police requesting anonymity said that if you are not using an e-mail or a social networking account, it is advisable to delete it. “Unused accounts are more susceptible to misuse. If you realise that someone is using your information, you should alert the police immediately.”
Thackeray had recently approached the cyber cell of the Mumbai police seeking action on fake profiles created
under his son, daughter and his name.
“Virtual identity should be taken seriously. If your profile on a networking site is inactive for a long time, it could be used to post malicious content. A fake profile is not longer a matter that can be taken lightly. It could very well land someone behind bars,” said Bafna.