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HindustanTimes Sun,23 Nov 2014

Delhi cops launch alternative system for minor complaints

Faizan Haidar , Hindustan Times  New Delhi, September 25, 2013
First Published: 10:39 IST(25/9/2013) | Last Updated: 10:44 IST(25/9/2013)

Apart from every day crime — both big and small, fights over water and parking also keep the police busy.

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Almost 10% of the total calls received every day are related to fights over minor issues.

The police have now started an alternative complaint redressal (ACR) system to deal with such complaints.

Station House Officers (SHO) of every police station have been asked to organise one such meetings in a colony under its jurisdiction every month.

Apart from reducing the burden on the control room, the police hope the move would build confidence among local residents.

“A lot of residents fight over parking space, water supply, illegal construction and the police does not deal with most of the issues directly.

The residents feel the police are ignoring them. With the ACR system, residents can voice their concerns and we will forward it to the authority concerned,” said a senior police officer, wishing to remain anonymous.

The Delhi Police control room receives 30,000 calls every day of which 3,000 are about minor arguments.

“Apart from parking issues and personal disputes, we receive 300 calls every day with complaints about lack of parking space and ineffective water supply. This can delay the process of taking calls of those who are in real emergency,” the official added.

The SHOs have been directed to call residents, take their complaints and address them on the spot.

“Even if we are not authorised to address the complaint, we will forward it to the authority concerned. If we do not intervene in a small fight, it could turn big and become a law and order issue,” the official added.

The scheme is part of the neighbourhood watch scheme launched by the new police commissioner and is being implemented across Delhi.

“Last month in a meeting with Janakpuri residents, we got some suggestions from senior citizens. And now with the help of residents, we are installing CCTV cameras in their colony. Also, residents used to fight over parking space, so we have designated space for each car,” said an officer in west Delhi’s Janakpuri area.


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