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HindustanTimes Fri,28 Nov 2014

Fog, complaints sweep IGIA

Mallica Joshi, Hindustan Times  new delhi, December 27, 2010
First Published: 23:47 IST(27/12/2010) | Last Updated: 23:50 IST(27/12/2010)

She had planned to be in Amsterdam by Monday evening, but Nidhi Chawla’s tryst with fog lasted longer than expected. Although she had expected to spend three hours at the IGI Airport before take-off, the nightmare continued for 16 hours.

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Nidhi and her husband had to take a connecting flight to America from Amsterdam but missed it as the KLM Royal Dutch Airline flight was delayed.

The newly married couple was supposed to leave for Amsterdam on the 1:15am flight on Monday. “We reached the airport at 11pm on Sunday and have been waiting for the flight to take-off since then. My husband has to join work on Tuesday, but won’t be able to do so now. According to a screen at the airport, the flight is delayed by 16 hours,” she said.

But the delay is not what bothers Chawla. Neither is it the lack of proper accommodation.

“There is no information available at all. There is no representation from our airline. We got a number but there is no response from there either. One can understand the delay due to fog but why can there be no information system?” she asked.

At least 200 flights were delayed by one to seven hours on average, 23 flights had to be diverted to other airports. The low visibility procedures had to be implemented at the airport from 8.36pm on Sunday to 10.36am on Monday due to bad visibility. Although the situation improved considerably on Monday, people still faced inconvenience due to and delays.

Aman Jha, an entrepreneur who had to take a flight to Bagdogra, West Bengal on Monday morning, left his home in Rohini at 6am. “I left early in the morning to reach the IGI airport to catch the 10.15 Spicejet flight. I had called before leaving to know about the status, but no one answered the phone at the flight helpdesk. When I reached, I realised the flight was delayed by more than four hours,” he said.

Many whose flights were cancelled were jostling to get tickets for the next flight. “We had come to attend a wedding but were stranded. The bride and the groom have to go back to Cochin with us. I hope we get tickets in the next flight,” said SJ Sait, whose Jet Airways flight was cancelled.


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