Indian Railways has revised its refund rules which will come into effect from July 1. The amendments are aimed at simplifying, increasing processing efficiency and reduction in bogus refund claims.
The Railway Passengers (cancellation of ticket and refund of fare) Rules, 1998 had not been substantially revised in the last 15 years whereas a large number of changes had taken place in the ticketing system. The major changes in the existing rules and the amendments in refund rules are different for reserved tickets, unused (unreserved) tickets, tickets issued in advance, reserved unused tickets, various air-conditioned class tickets, party ticket or a family ticket, RAC, e-tickets and tatkal tickets, etc.
The proliferation of computerized Passenger Reservation System (PRS), computerized Unreserved Ticketing System (UTS), reservation through internet, Integrated Train Enquiry System warranted that the refund rules be revised comprehensively, said a railways source.