As private hotels are toiling hard to increase footfall by providing exclusive services to their clients, two flagship hotels of Chandigarh Industrial and Tourism Development Corporation (CITCO) fail to provide amenities as basic as a cable connection.
The company responsible for providing the service to the two hotels, Mountview and Shivalikview, has discontinued the transmission three days ago over a payment issue.
Vijay Sharma, general manager of Mountview, and Umesh Dixit, manager of Shivalikview, confirmed disruption of the service and claimed to resolve the issue shortly.
A senior official, on the condition of anonymity, said the staff was facing a tough time convincing guests, who were even missing out on the test match between Australia and India at the Punjab Cricket Association (PCA) Stadium in SAS Nagar.
Talking about the bone of contention between CITCO and the service provider, an official said they were being charged Rs. 250 a room per month for the connection, but it was increased to Rs. 1,400 a room per month recently.
"The management should resolve the issue at the earliest. Such petty things are tarnishing the image of the hotels, which are already facing tough competition from their private counterparts in the city," he said.
In spite of repeated attempts, DK Tiwari, managing director of CITCO, was unavailable for comment.
CITCO already in loss
With no corrective measures being initiated in both industrial and tourism sectors, CITCO has already witnessed a dip in its earnings in recent years.
Till December 31, 2012, CITCO registered a turnover of around Rs. 222 crore, which was around Rs. 276 crore in the corresponding period last year, thus registering a fall of about 20% in the revenue.
According to the sale figures, hotel Mountview posted an income of Rs. 17.9 crore from April 2012 to December 2012, which was Rs. 19.79 crore during the same period in the preceding year.
As per records, hotel Shivalikview had registered an income of more than Rs. 12 crore from April 2011 to November 2011, which has come down to around Rs. 9 crore during the same period this year.