HindustanTimes Sun,13 Jul 2014

Hry Excise Dept launches grievance redressal portal

PTI  Chandigarh, June 25, 2013
First Published: 15:08 IST(25/6/2013) | Last Updated: 15:18 IST(25/6/2013)

Haryana's Excise and TaxationDepartment launched online grievance redressal portal and tollfree service here today, which is aimed at bringing more transparency in the working of the Department and making it people-friendly.


Speaking after launching the portal and the tollfree service, state's Excise and Taxation Minister Kiran Chowdhary said besides making the working of the Department more transparent, these facilities would ensure faster disposal of complaints and suggestions of such citizens who come in regular contact with the Department.

Any citizen, especially a dealer registered with the Department, would now be able to lodge his grievance or give any suggestion online at the website and call the tollfree number 1800-180-2017 for the purpose, she said.

This would help abridge the distance between the department and citizens of the state, the Minister said.

The web-based, online grievance system would be operational 24x7 while the toll-free telephone service would be available from 10.30 am to 5 pm on all working days.

The caller would be given a specific ID for his query,complaint, etc at both services.

These queries, complaints and suggestions would be sent to the concerned dealing officer for quick disposal. The caller would be duly informed regarding the status in the matter on his/her given telephone number as well as on the e-mail, she said.

Chowdhary said that all tax officials of the state had been sensitised about the need for greater transparency in their working and for faster removal of public grievances at a state level meeting held in Gurgaon, recently.

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