Calling for an independent audit of the implementation of the Right to Service (RTS) Act, Punjab deputy chief minister Sukhbir Singh Badal on Friday noted that only five officials had been penalised so far for not delivering service on time.
At a meeting held here, the state government also finalised the plan to have a 'citizen service centre' to cover around 5,000 rural population in each ward, added a press statement issued by the government. The deadline set by Sukhbir is March 31 of next year.
During the RTS review -- Punjab Governance Reforms Commission chairman Pramod Kumar and secretary C Roul were present too -- Sukhbir noted that out of 89 lakh services requests, 33,000 had not been delivered but there were only 612 appeals, showing that there was a clear disconnect between the authorities and the public. He further said it was surprising that out of 568 appeals, only nine appeals had been filed to the second appellette authority and thus only five erring officials had been held accountable and fined.
Sukhbir said he "won't to accept rosy pictures being projected by the districts, and only third party audit of delivery of service could clear the mist".
Seeking a fortnightly review of governance reforms, the deputy CM also backed a "grand system integrator" for all services and systems and backend operations, as different companies were running Suvidha Kendras, carrying out digitisation of departments, besides running the e-governance initiatives, hence there was lot of overlapping in their functioning.