When the Consumer Protection Act of 1986 came into being, trade and industry had expressed the fear that the law may encourage consumers to file false and frivolous complaints, particularly in the light of the fact that there was no court fee. So to discourage such litigation, the Consumer Protection Act prescribed in 1993, a maximum penalty of 10,000 on such consumers who may misuse the law writes Pushpa Girimaji
Whenever you take a home loan, the lending bank insists on an insurance policy to cover risks to your home. And before you know it, the bank would have deducted the premium amount from your account.
Your bank may soon decide to close some ATMs at night for your security, according to senior executives in public and private sector banks.
The brutal attack on a woman by a machete-wielding robber at an ATM in Bangalore has once again exposed the absence of security measures at the kiosks and the consequent risks that bank consumers are exposed to.
The next time you buy a ticket to travel long distance by bus or take a package tour that involves journey by an air-conditioned luxury bus, get answers to these questions.
Earthen diyas earlier symbolised Diwali. But nowadays, decorative candles of a variety of hues and shapes have replaced the traditional lamp. Their increasing popularity should, however, not blind us to the fire hazard posed by them.
Two years ago, the Indian Railways had come in for severe criticism for its insensitive handling of the rescue operation of a passenger caught between the platform and a railway coach at the Nizamuddin Railway station. Pushpa Girimaji writes.
If you are one of those waiting for festival discounts to make your purchases, I suggest a quick exercise to make the wait worthwhile. Here is how to go about it. Pushpa Girimaji writes.
Twenty-seven years ago, the Consumer Protection Act gave Indian consumers the right to repair, replacement or refund if products sold to them turned out to be defective. Yet, businesses do not recognise this right to date.
Manufacturers and service providers violating the right of consumer to information will have to pay for the consequences. Pushpa Girimaji writes.
Consumer courts offer the best solution for the myriad problems that consumers face in the housing sector. However, given the large volume of complaints against builders, consumer courts should decide these cases on a priority basis. Pushpa Girimaji writes.
The problems reflect the absence of strong parents’ unions that can give voice to their opinions and ensure that they are heard. Pushpa Girimaji writes.
If you look at the statistics compiled by the National Crime Records Bureau on the number of deaths caused by electrocution in the country in the last six years, you will realize that there is no improvement in the situation at all. Pushpa Girimaji reports.
Bangalore resident Manish Dubey often suspected that he was being short-changed at petrol stations. And last month, he caught an attendant at a fuel bunk in South Bangalore red-handed.
From laptops and air conditioners to shoes, dresses and beauty products, these days you can buy a wide range of goods from tele-marketing channels or television channels that market goods.
The banking regulator has repeatedly instructed banks not to force periodic ‘statement of accounts’ on savings bank customers who prefer the passbook facility. Yet, some banks are neither listening to their customers nor the regulator. Pushpa Girimaji writes.
The banking regulator has repeatedly instructed banks not to force periodic ‘statement of accounts’ on savings bank customers who prefer the passbook facility. Yet, some banks are neither listening to their customers nor the regulator.
“Uttarakhand: Simply Heaven” says a blurb on the official website of the Uttarakhand Tourism Development Board. Today, if “heaven” has turned into hell for thousands of pilgrims and residents, the blame rests squarely on the government.
The biggest public-sector undertaking — the Indian Railways — needs to urgently impart some lessons in good behaviour to its employees, so that they learn to treat railway passengers with respect.
Hundred is two times fifty. But when it comes to sunscreens meant to protect your skin from the harsh ultraviolet rays of the sun, this simple arithmetic does not apply. A sunscreen with an SPF (Sun Protection Factor) of 100 is not twice as effective as SPF 50.