"The jurisdiction will not be a concern for the commuters. All they have to do is to call the station house officer whose mobile number (8130990038) is displayed in all help desks. They need not dial the police control room (100) or the woman helpline number (1091) for any assistance," said Maheshwar Dayal, DCP (east).
The police officer said registering a complaint would not be a problem now. "The complaints would be registered then and there itself. No victim will have to run around for getting her complaint lodged. It is the responsibility of the SHO to investigate the case and make sure the victim is heard," he added.
Inspector Narender Khatana, SHO, Metro stations, said, "I did not receive a single call today. We will carry out patrolling throughout the day and our presence will be felt now on."