Though the government had earlier launched ‘Aap Ki Sunwai’ a few years ago, it was later discontinued due to “technical reasons”. Senior Delhi Government officials said the new and advanced system is ready and would be launched soon. While you will be able to register the complaint through a new four digit number ‘1031, you will also be able to log in to the website to register your complaint. Officials said they are still working on the portal address to ensure it is easy to remember and key in.
Officials said the National Informatics Centre has been hired to handle the system. The NIC, in turn, has outsourced it to a private company, which has set up a five seat call centre.
“The complaint will have to be attended to in a time bound manner and the status will have to be updated,” a Delhi government officer said.