“Getting professional assistance definitely gives an edge to travellers. If the process is transparent and quick, people will be more than happy to pay for it,” said Mumbai-based consumer activist Dr AR Shenoy.
The firm charges 25% of the claim amount for its services. “Many passengers are unaware of their rights, and face a complicated bureaucratic system to seek damages,” said Eve Buechner, chief executive officer of Refund.me. Under European Union laws, one is eligible for compensation of up to 600 pounds for flight delays of more than three hours.