The shopkeeper claimed that Pal, having no bill as proof of purchase, might have bought it from any other vendor and that he only charged the printed price. Pal, however, produced a video recording of the incident on CD.
Forum members saw the CD in an open session and in the absence of challenge to its genuineness, its authenticity was accepted.
In the CD, it was clear that the customer did demand a bill, which was not given.
Alleging that the vendor had indulged in an unfair trade practice, the consumer demanded a refund of the overcharged amount, along with the compensation and litigation expenses. Forum president Sanjiv Dutt Sharma and member Karnail Singh Badbar ordered the contractor firm to pay compensation to the complainant along with refund of excess charged. The forum also directed the excise and taxation department to check such malpractices in the district.