Among the worrying findings, was that while 8% of the respondents had witnessed a crime, half of them did not report because they had no faith in the police or did not want to get involved in any trouble.
About 56% of the respondents had faced a crime themselves, but 337% chose not to approach the police about it.
On a positive note, of those who did report it to the police, 70% were satisfied with the response they received.
However, first information reports were filed in only 7% of these cases.
The survey’s findings also suggested that people who most feel insecure in the city are from tthe middle and or lower socioeeconomic classes.
Approaching the police was the major problem the survey threw up.
Only 36% of the respondents said they had used the much-publicised police helpline numbers (100/103), while 19% had visited their nearest police station.
The survey report had concluded that the Mumbai police need to address the citizens’ perceiving them with fear.
Nitai Mehta, founder-trustee of the NGO said the law minister, chief minister and home minister should look into all aspects of crime in the city and take adequate measures to reassure citizens.