The CGRF shall take all grievances/complaints of consumers like billing problem, voltage complaints, problems in metering, disconnection and reconnection of power supply, interruptions, failure of power supply, efficiency, safety, reliability, non-compliance of Haryana Electricity Regulatory Commission orders etc. However, cases pertaining to theft and unauthorised use of electricity, offences and penalties as specified under section 135 to 139 of Electricity Act, accidents and inquiries as under section 161 of the Act would not be considered by the forum.
Consumer willing to make a representation to the CGRF should ensure that no case in any other court of law on similar matter is pending. They will also be required to submit the complaint with full details along with a duly attested affidavit. No fee would be charged from the applicant, the spokesman said.