The new number will bring subscriber grievances into the notice of DoT.
A subscriber, at present, needs to call customer care centre of the service provider to register a complaint. Customers can go to nodal officers and then to the appellate authority in case of unsatisfactory reply.
More often than not subscribers fail to get satisfactory resolution of the their grievances.
Earlier this month, DoT had had said that "District Consumer Forums are competent to deal with the disputes between individual telecom consumers and telecom service providers."