Consumers who face problems on a regular basis would be identified for redressal of their grievances. Residents can call on the helpline to register all types of complaints, including incorrect bills, incorrect meter reading, new connection and change of meters. Complaints can also be lodged online on www.dhbvn.com. The discom will also classify complaints as rural and urban and sub-classify on the basis of their nature for better monitoring. Any DHBVN consumer can register a complaint by dialling the toll-free telephone number — 18001801615 or 155333.
The discom will now attend to complaints round-the-clock in rural and urban areas. Mobile complaint centres are also being made functional for each circle and old complaint centres are being revived by providing additional manpower. Complaint centres will also be set up at all substations in rural areas.