The schedule of no other train was affected due to the incident. Around 150 passengers were left stranded.
"We were coming after attending a marriage. We got scared when we felt the jerk as we thought that the train would fall down the bridge. We were left without any help from the railway officials. Now, we have to go to the bus stand to travel back home," said Ashok Upadhaya, a resident of Ambala.
"No help was provided to the senior citizens also. We were stuck in the middle. There are no means by which we can reach our destination. The railway officials should have at least provided help to senior citizens," said Savita Kumari, a passenger.To help the passengers from any type of casualty, an ambulance, police team and a fire brigade rushed to the spot.
"We got the information about the incident around 7.45pm. We were not sure about any causality. Therefore, to manage and help the people, we asked ambulance, fire brigade and a team of the police personnel to reach the spot.