Women say conductors and drivers are indifferent. Is BEST staff trained to handle such situations?Conductors are not authorised to intervene, but if woman approaches them they do request to co-passenger to change his seat or stand somewhere else. The driver and conductor undergo depot-level and periodic training for ethical behaviour.
Many times drivers don’t give enough time to commuters to board the bus. The chaos gives hooligans a chance to harass women.Our traffic inspectors are deployed during peak hours at bus stops with lots of passengers to inspect if they get sufficient time to board buses.
Passengers complain that the BEST helpline is not sufficiently advertised.We had publicised it when we launched it two years ago. The number is seen on our buses’ electronic display. However, if commuters are complaining we will publicise it again.