Maruti Suzuki tops in JD Power survey for 10th year in row
India's largest car maker Maruti Suzuki India has topped the list for the tenth consecutive year for customer satisfaction in the country, a survey by global market research firm JD Power said.autos Updated: Oct 27, 2009 17:43 IST
India's largest car maker Maruti Suzuki India has topped the list for the tenth consecutive year for customer satisfaction in the country, a survey by global market research firm JD Power said.
In a survey, 'JD Power Asia Pacific 2009 India Customer Service Index (CSI) Study', Maruti Suzuki India (MSI) scored 824, on a scale of 1,000 points, followed by Honda Siel Cars India (HSCI) at 791 and Mahindra & Mahindra (M&M) at 757.
"For the tenth consecutive year, MSI ranks highest in customer satisfaction with authorised dealer service in India. MSI performs particularly well in the service advisor and service facility factors," J D Power said.
Only MSI and HSCI bettered the industry's average score of 785.
The other major car makers in the top ten are Toyota (754), Mahindra-Renault (750), Tata Motors (750), Chevrolet (748), Hyundai (743), Ford (733), Fiat (727) and Skoda (722), JD Power added.
"The leading brands differentiate themselves in the service quality and vehicle pickup factors," JD Power Asia Pacific Senior Director Mohit Arora said.
The study measured overall satisfaction by examining five factors -- service quality, vehicle pickup, service advisor, service facility and service initiation.