Under pressure due to the vast number of restless customers outside banks, the police in Bhind district’s Lahar block have come up with an innovative idea to control the crowds.
For the last four days, police personnel have been distributing numbers written on a paper slip as tokens to people. And, during the last four days, process of exchanging the old demonetised banknotes has become seamless.
“We have decided that only 10 people can stand in line at a time. While distributing tokens to the people, we also inform them about the estimated time it will take before they are served. We also update their status through instant messaging services and public address system. Now, people are able to do their transactions without any stress. Bankers are also happy with the smooth working,” Lahar SDOP Avnish Bansal said.
“We are also trying to distribute the crowd evenly across all bank branches. If a branch has fewer people, then we inform people to go to that branch,” Bansal said.
The initiative has been praised by the police top brass as well as the general public.
“Both customers as well as bankers are very happy with this system. We will apply this system across the district,” Bhind superintendent of police Navneet Bhasin said.
A farmer VS Rathore said, “On the first day, I faced a lot of trouble and was eventually unable to exchange my money. But with this system, I was able to easily exchange my money, that too without waiting for long hours.”
The system was also praised by SBI Welfare Association general secretary Arun Bhogliwal. “In rural areas, people are more dependent on cash for purchases and sales, so the people and bankers there are facing more troubles. Such system is really helpful to deal with chaos,” he said.