Miffed after being served substandard food, the passengers created ruckus on Shatabdi Express on Sunday.
This is seventh incident in this year that the passengers were served substandard food on Shatabdi Express. Earlier on August 27, 12 passengers of a coach of the train refused to have food, alleging that they were served stale food.
According to information, two passengers who were travelling in E-1 (Executive Class) coach complained to travelling ticket examiner (TTE) and coach attendant that the curd they had been served was stale. When TTE summoned catering employees and asked them to look into the issue, the staff insisted that said they had served quality food.
This attitude of catering employees angered passengers and they created ruckus in the coach.
Nitin Trivedi, who was served the food, said, "The food we were served was stale and the curd smelt bad. When we informed the catering employees, they behaved rudely and said we had no option but to take the food," adding that since passengers pay for the food, they expect good quality of food.
Another passenger Dr Rajesh Gupta held railway administration responsible for such incidents. "I have read many times in newspapers that substandard food was served to passengers. However, the railway administration has completely failed to ensure the quality of food being served is up to the mark," he said. The TTE later persuaded the passengers and assured them the action would be taken against the catering owner. Subsequently, the passengers lodged a written complaint with TTE.
Talking to media at Habibganj railway station, catering manager of the train SK Shukla accepted that the expiry date of curd was over. "We always tried to serve best quality food passengers. I will look into how two to three passengers were served stale curd," he said.