As part of its initiative to ensure prompt resolution of passenger grievances and improve security inside trains, the government railway police (GRP) in Madhya Pradesh Saturday launched a mobile phone application called GRP Helpline App.
The app will help passengers to register complaints directly with the GRP control room without breaking their journey, said a senior GRP official.
Launching the app, state GRP director general MS Gupta said that after downloading the application, a passenger can register the complaint in writing or by uploading pictures, or audio or video files.
As soon as the complaint is registered, GRP officials will access the location from where the complaint has been made and will reach the location, he said, adding that the app was aimed to improve passenger security and reach out to them at the time of distress.
The GPS-based (global positioning satellite tracking system) app will provide contact details of GRP personnel of the area from where the train is passing.
The app can be downloaded on any android or iOS-based smartphones.
If a GRP or railway protection force personnel misbehaves with a passenger or if they are not performing their duty, the passenger can lodge a complaint using the app.
The passenger needs to upload information like the name and number of the train, the coach and berth number along with their complaint.
Gupta further said that the app has been developed keeping passenger convenience in mind and it will provide "assured quality response service."
"The app would help us to control inter-state crimes in trains," he said, adding that the app can be downloaded free of cost from Google play store.
Madhya Pradesh home minister Babulal Gaur, who was present on the occasion as chief guest, said the people-friendly app will help GRP keep a tab on crimes in running trains.