The video-based enquiry system would be installed at two more stations of the Jabalpur railway division soon, officials said on Saturday.
The system was first introduced at the Jabalpur station one month ago to deal with the complaints against the railway staff at the enquiry counters.
The complaints received from the passengers were related to staff’s misbehaviour, providing wrong information of trains’ arrival and not giving any particular information.
So, the authorities decided to record the talks between a particular passenger and a railway employee at the enquiry counter and use it in case of any dispute.
The new system is cost effective as only four persons are deployed against eight at two enquiry counters operating for 24 hours at the Jabalpur station. Jabalpur station is the first to have the system in the West Central Railway Zone covering Bhopal, Jabalpur and Kota (Rajasthan) divisions.
Talking to HT, Jabalpur railway division senior divisional commercial manger Rajesh Sharma said after the introduction of the video-based enquiry system, no complaint was received against any employee during the past one month.
The system would also be introduced at Satna and Katni stations soon, he said.
A passenger GS Yadav who came at the enquiry counter of Jabalpur station to find a train for Chandigarh said similar facility should be introduced at other stations of MP.
Another passenger SK Bansal who came to enquire about a train for Shahdol said the facility should be made permanent.