Alibaba Group Holding Ltd’s Singles’ Day sales surged past last year’s 91.2 billion yuan ($13.36 billion) total with nearly nine hours left on the clock, but growth was markedly slower than in 2015 as shoppers sought even bigger price cuts.
Amid fanfare and celebrity razzmatazz, sales on Alibaba’s platforms had raced to a billion dollars in under five minutes and within the first sixty minutes had passed $5 billion - a third faster than 2015 as the e-commerce giant looked to shrug off a domestic economic slowdown and a US accounting probe.
The 24-hour event held annually on November 11 offers a benchmark for Alibaba’s performance and an insight into China’s swing to online shopping, especially via smartphones. Launched in 2009, Alibaba’s version of the event was designed to encourage consumers without a partner to treat themselves.
Sales growth was down from last year’s 60% amid a more saturated domestic online retail market, a weaker economy and sluggish personal income growth. A strong US dollar also hit the headline sales figure in dollar terms.
The discount shopping day, also known as “Double 11”, still shifts more goods than Black Friday and Cyber Monday in the United States combined. Sales on Alibaba platforms, including Tmall and Taobao, are tipped to exceed $20 billion this year.
“Back in 2013, 35 billion yuan ($5.14 billion) was our one-day GMV (gross merchandise volume),” said chief executive officer Daniel Zhang in a live microblog posting on Alibaba’s event. “Now we can achieve it in one hour.”
GMV refers to the value of goods sold by vendors through Alibaba’s platforms. Alibaba makes money through advertising and charging vendors a proportion of their sales.
Mobile shopping surge
After a beefed-up marketing push over the last month - with fashion shows and virtual reality games - sales officially opened at midnight, releasing a wave of pre-orders that shoppers had placed ahead of the event. Sports stars David Beckham and Kobe Bryant attended the countdown, though headline act Katy Perry pulled out last minute citing a “family” issue.
At 1519pm (0719 GMT), a live sales tracker at Alibaba’s main event in the southern Chinese city of Shenzhen passed the 2015 yuan total, ensuring the day will set a new record but, in dollar terms, was still short of 2015’s $14.3 billion.
The rise of Singles’ Day reflects how China’s consumers, armed with smartphones, are racing online to shop - to the detriment of bricks and mortar stores. So far on Friday, 83% of sales were via mobile devices, up strongly from last year, Alibaba said.
The day itself is a double-edged sword for many: Couriers, packaging firms and vendors say low prices and steep competition mean profit margins are slim despite large sales volumes.
Cut-throat competition for customers has also caused concern over false advertising and massaged statistics. This week China’s business regulator advised mainland online shopping platforms to guard against suspect sales tactics.
In May this year, Alibaba said the US Securities and Exchange Commission (SEC) was looking into how it reports its Single’s Day figures. Alibaba said at the time it was cooperating with the authorities, and that the SEC advised it the investigation should not be seen as an indication the company had violated federal securities laws.
Alibaba declined to comment on the SEC probe on Friday.
Alibaba is not the only retailer to mark November 11 with a massive sales drive. China’s no. 2 e-commerce player JD.com Inc and many others also offer discount deals on the day.