Amid debit card security breach, victims of ATM frauds tell their tales | business-news | Hindustan Times
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Amid debit card security breach, victims of ATM frauds tell their tales

Thousands of customers across India have faced incidents where sums of money have been withdrawn from their accounts without their knowledge or their card details siphoned off using hoax calls.

business Updated: Oct 20, 2016 15:43 IST
Suchetana Ray
SBI
A file photo of a man counting money after withdrawing it from a State Bank of India ATM in Mumbai.(Reuters)

Millions of people across India are worried about the security of their accounts after a slew of banks said they will either replace or change the security codes of debit cards for fear of potentialbreach of customer data.

The country’s largest bank, State Bank of India, has already blocked 600,000 cards and others – HDFC Bank, ICICI Bank, Yes Bank and Axis Bank – are to follow, reports say.

But this isn’t the first time credit or debit cards have come under the shadow of potential fraud. Several customers across India have faced incidents where sums of money have been withdrawn from their accounts without their knowledge or their card details siphoned off using hoax calls. In most of these cases, recourse has either been lengthy or absent.

Rupsi, HR Professional, New Delhi

Three months ago on July 15, Rupsi, a Delhi-based professional and customer of the State Bank of Hyderabad, lost Rs 10,000 to a fraud ATM transaction.

“I went to withdraw Rs 2,000 at a Central Bank ATM in east Delhi, Krishna nagar. After entering the PIN, abruptly an advertisement started appearing and I thought it is not working. I withdrew my money from another ATM close by. And immediately I got a message saying withdrawal of Rs 12,000,” she said.

On approaching her bank’s branch manager, he alerted Rupsi of many similar incidents. He said the bank could not return the money as it wasn’t a transactional error but an ATM machine malware.

Till date, neither her card has been blocked nor has she got back her money.

Read| SBI blocks 6.25 lakh debit cards after ‘suspicious’ transactions spike

Sukanya Mishra, Research Student at JNU, New Delhi

Earlier this year, Sukanya Mishra discovered that money was being withdrawn from her account using her ATM card. She realised about the fraud since she got SMS alerts about the withdrawals from her SBI savings account.

Several trips to the bank and police stations did not yield anything. “The branch manager told me to register an FIR, whereas the police station asked me to get a CD of the security camera recording at the ATM where my card was being used to withdraw money,” said Sukanya.

After a month of back and forth between the cops and the bank officials, Sukanya decided to forget about the money. She was cheated of Rs 30,000.

Read| Banks rush to replace debit cards, protect customers on fears of security breach