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HindustanTimes Wed,22 Oct 2014

If you don’t get a decent raise, expect a detailed feedback

Himani Chandna Gurtoo, Hindustan Times  New Delhi, April 25, 2014
First Published: 00:25 IST(25/4/2014) | Last Updated: 00:31 IST(25/4/2014)

If the outcome of your annual appraisal is not decent this year, expect a feedback slip or a call from your boss to tell you what went wrong – at least in some leading companies.

Companies including Virtusa Corp, Dalmia Bharat Group, Lupin and Convergys and those in the Tata and HCL groups have offered feedback slips or verbal feedback from bosses to employees — to make them know where they lacked.

“This year, all appraisers have gone through a specially-designed module where managers have been trained on how to conduct effective performance feedback conversations with employees,” said R Nanda, vice-president, corporate human resources (HR), Tata Chemicals, which offers verbal as well as written feedback. “The feedback process will be useful to both the appraisee and the appraiser to clearly identify those specific aspects that they should focus on to improve their performance next year.”

According to HR experts, verbal or written feedbacks are a desirable HR practice as they offer transparency and scope for improvement. “Earlier, for average or no salary hikes, no justification was given. But now, more and more companies are adopting the practice of communicating reasons,” said Vidur Gupta, director, Spectrum Talent Management, an executive search firm.

Mumbai-based pharma major, Lupin, for example, conducts a process of communicating everything to employees about their performance, be it good, bad or average. “The company gives reasons for lesser salary hikes and higher raise, which help to keep a check on performances,” said an employee at Lupin.

“There are situations where employees are unhappy about their salary revisions, and consolidated representations are reviewed by HR based on the merit of the case…,” said Hema Mohandas, director, HR, Virtusa Corp, a Nasdaq-listed IT company. “However, running a session between the manager and the employee for qualitative feedback on the shortcomings are now part of the process.”

Companies, through feedbacks, ensure that each employee realises the gap between employer expectations and employee delivery, HR experts say.

“The feedback system introduced recently will definitely enhance the performance of employees,” said Mayank Chandra, managing partner, Antal International, an UK-based executive recruitment firm. “Employees get a clear idea about where they stand currently and what needs to be done to enhance performance.”


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