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HindustanTimes Thu,31 Jul 2014

IT-BPO industry affirms double-digit growth

HT Correspondent, Hindustan Times  Mumbai, November 12, 2012
First Published: 14:33 IST(12/11/2012) | Last Updated: 01:58 IST(13/11/2012)

The worst is over, says India's IT industry.

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Despite a persisting crisis in Europe and fears of a fresh round of recession in the US - two of its biggest markets - India's information technology and IT-enabled service exports are expected to grow by at least 11% in the current fiscal year.

The National Association of Software and Service Companies (Nasscom) said on Monday this growth rate corresponded to the minimum of the 11 to 14% growth it had indicated earlier this year. Exports are expected to cross the milestone mark of $75 billion, up from $68.7 billion last year.

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The industry is expected to create between 150,000 and 160,000 jobs in 2012-13, down from an earlier estimate of 160,000 to 180,000, Nasscom officials said.

"The industry performance for the past half year has demonstrated the sector's ability to innovate and deliver in enabling growth of customer businesses in challenging times," said N Chandrasekharan, Nasscom's chairman and the CEO of Tata Consultancy Services.

"The worst is behind us," said Som Mittal, Nasscom's president. "Our customers are seeing growth. Improved hiring and revenue in the first half hint at renewed growth."

He said areas such as big data (which involves analysing humongous amounts of information flooding the Internet and corporate networks), mobile integration and social media were emerging new growth drivers for the IT-business process outsourcing (BPO) industry.

He said there are some lingering concerns such as a large rejection rate of visa applications by the US. "There are high 30-40% rejections. Some of these are administrative in nature and can be solved through dialogue," Mittal said.

About the impact of re-election of President Barack Obama on Indian outsourcing industry Mittal said: "The key focus of his second term will be revival of the economy. Jobs will only come back when economy does well."

Obama has been critical of outsourcing of work by American companies to India.


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