Telcom operators can’t give excuses for rising call drops, says telecom secretary - Hindustan Times
close_game
close_game

Telcom operators can’t give excuses for rising call drops, says telecom secretary

Press Trust of India, New Delhi | ByPress Trust of India
Jan 18, 2018 06:16 PM IST

As per new TRAI rules, the telecom operators may face a maximum penalty of Rs 10 lakh for call drops which will now be measured at mobile tower level instead the telecom circle level.

In a stern message to telecom operators, DoT on Thursday said the industry can’t give excuses like problems in installing mobile towers for rising call drops and asked them to get their act together to tackle the issue.

Telecom towers in Faridabad.(File Photo)
Telecom towers in Faridabad.(File Photo)

Telecom secretary Aruna Sundararajan told PTI in an interview that the Department of Telecom (DoT) will meet the industry after January 21 as soon as Trai report comes out on quality of mobile services benchmarked on the regulator’s new call drop formula.

Hindustan Times - your fastest source for breaking news! Read now.

“The government is very concerned about call drop (and service) quality. We want to convey to the industry that the situation can’t continue and they have to take corrective steps,” Sundararajan said.

Acknowledging that mobile operators do face difficulty in setting up towers at times, given resistance from people, she said that it cannot be cited as an excuse for call drops, and asserted that investments will have to made by them in upgrading infrastructure.

DoT has taken up the issue around rolling out of telecom infrastructure in states, she said, adding that “the industry has to get its act together. They have to earmark more investments into infrastructure”.

Trai’s new and stringent call drop rules came into force from October 1 and the quarter ended December will see the first instance of reporting under the new formula.

The Telecom Regulatory Authority of India (Trai) has already asked the operators to submit their network-related data for checking service quality under the new parameters.

As per the new rules, the telecom operators may face a maximum penalty of Rs 10 lakh for call drops which will now be measured at mobile tower level instead the telecom circle level.

Unlock a world of Benefits with HT! From insightful newsletters to real-time news alerts and a personalized news feed – it's all here, just a click away!- Login Now!
Stay informed on Business News along with Gold Rates Today, India News and other related updates on Hindustan Times Website and APPs
SHARE THIS ARTICLE ON
Share this article
SHARE
Story Saved
Live Score
OPEN APP
Saved Articles
Following
My Reads
Sign out
New Delhi 0C
Tuesday, March 19, 2024
Start 14 Days Free Trial Subscribe Now
Follow Us On