One of India's leading BPO (business process outsourcing) firms 24/7 Customer on Thursday announced plans to expand its operations and employ over 1,000 people in the next one year.
The Bangalore-based company would be opening the new facility in IT hub Gurgaon on the outskirts of the national capital with an investment of $9 million.
"In an effort to consolidate our business we need to expand our operations to various geographies based on customer requirements," Pradeep Narayanan, executive director and chief delivery officer of 24/7 Customer, told reporters in New Delhi.
Currently the company employs 5,000 people globally, out of which 4,000 are in India.
"It is imperative for us to diversify in other geographies to leverage our talent pool and we believe in hiring freshers, mostly from the domestic market," said S Nagarajan, founder of the company.
The new facility would be the company's eighth global delivery centre along with other seven that are based in Hyderabad, Chennai, Guatemala and Manila.
The centres handle over six million transactions per month.