Believe it or not but the menu on Air India’s (AI) flights from Delhi to London has remained unchanged for nearly ten years. And, if you thought this was due to a strong demand from frequent flyers for the same old dishes, you are wrong.
This has happened simply because each small or big decision had to be approved by someone sitting in Delhi, said a senior official, who did not wish to be named. However, this will change soon.
Ashwani Lohani, the airline’s new chairman and managing director, was shocked when he was told about the issue during a recent visit to some of AI’s European stations. Lohani, on the spot, ordered a change in rules allowing the regional offices to take a call on such issues like in-flight food.
“I have delegated the power to regional offices to take decisions on such issues. They will have the power to decide on the menu,” Lohani said.
“In airline and hospitality business, you can’t let such issues drag on for years. The decision has to be quick and in line with the changing times. We have seen a new domestic start-up airline in India change its menu multiple times in the last one year after observing passenger demands,” said another official.
“London is one of the most important routes for us and was one of the first destinations where we started operating the Dreamliner,” the official said.
So gear up for a steaming hot new menu, the next time you fly to London by Air India.