Ailing Maharaja courts West in makeover mood

  • Tushar Srivastava, Hindustan Times, New Delhi
  • Updated: Jun 26, 2014 09:16 IST

Air India (AI) is set for a complete makeover as it gets ready to join Star Alliance, a global alliance of 26 international carriers.

The airline has hired the services of the Oberoi group for meals served to its first and business class passengers on its international flights, the quality of wines served on-board has been upgraded and will be “top class” and three course meals would be served to premium class passengers.

“We will adopt a more western pattern of service. The menu will have more international options and its presentation will change,” a senior official said. AI expects a rise in the number of foreigners traveling premium class following the tie-up with Star and will also provide them priority boarding.

To improve cleanliness standards, AI will now have a three member team of senior managers and cabin crew inspecting each international flight three hours before take-off to ensure that the aircraft is clean — a job done by a foreman till now.

As first reported by HT on January 2, AI’s airhostesses will get a new uniform designed by the National Institute of Fashion Technology as the national carrier plans a more contemporary look for its cabin crew.

AI will also implement a standard operating procedure for cabin crew where the task of each person would be defined.

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