US technology giant Apple rejected reports today that overheating batteries had caused some of its iPhone devices to explode in users’ hands, blaming incidents in France on “external pressure”.
French authorities have opened an investigation into the safety of the cult smartphone, following claims by several users in France and elsewhere that their iPhone screens had shattered in a dangerous manner during use.
“As of today, there has been no confirmed incident linked to battery overheating in the iPhone 3GS, and the number of cases we are investigating amounts to less than a dozen,” the firm said in a statement said.
“The iPhones with broken screens that we have been able to analyse so far show, in all cases, that the cracks were caused by an external pressure upon the iPhone,” the company added.
Ten French consumers have come forward to say their iPhone screens exploded or cracked without explanation, according to an AFP tally, including a case in mid-August in which a teenager was said to have suffered an eye injury.
Apple’s commercial director in France, Michel Coulomb, today met the country’s consumer affairs minister Herve Novelli to discuss the probe launched by a state safety agency following consumer complaints.