If you are a harried telecom customer whose complaints are not being attended too then take to the Facebook and Twitter accounts of telecom minister Ravi Shankar Prasad, who has started taking complaints his accounts on the two social networking websites for the purpose.
The telecom ministry is regularly compiling a list of complaints from his Facebook and Twitter accounts and instructing the chiefs of both Bharat Sanchar Nigam Ltd and Mahanagar Telephone Nigam Ltd. “I will stand by my officers, but customers too need to be heard,” Prasad said.
Prasad’s ministry will also ensure that follow up action is taken on the grievances. It is also asking BSNL and MTNL to submit action taken reports on the complaints.
The challenge is big since complaints are going to pour in from across the country putting his personal intervention to the test. At present -- with the flow complaint being thin -- the system is working.
In a recent redressal of a Twitter complaint, the ministry issued a warning to a junior telecom officer in Durgapur asking him to be “more polite and courteous” and transferred the store line man at the complainant’s location.
The moot point is whether the ministry can do the same for services offered by private operators, who are already embroiled in the call drop issue.
Structured view on net neutrality
The minister, meanwhile, asserted the government’s stand on non-discriminatory access to internet and said the issue of net neutrality is being debated by telecom regulator y authority of India (Trai) and its report is awaited, following which a final view will be taken. “I have told the Parliament that internet remain as a privilege and not become monopoly of the rich. Also, non-discriminatory access of Internet shall be given,” Prasad said at an event on Sunday in Mumbai.
He also said that 2,500 Wi-Fi hotspots will be set up in the country by next fiscal. 174 of these hotspots will be installed in 58 cities across Maharashtra.
Speaking on the performance of the postal department, Prasad said that parcel revenue, which registered a 2% decline in 2013-14 and a growth of 37% in 2014-15, had increased by 117% till December 2015 in this fiscal (2015-16).
He also highlighted that India Post’s payments bank would become operational by March 2017 . “India Post is getting very good attention from across the world. Already 40 national and international consortia have evinced interest to partner with the Postal Department for insurance delivery and other financial products,” he said.