BSNL setting up customer management data centres
BSNL is setting up integrated customer management data centres across the country at a cost of Rs 522.95 crore.business Updated: Aug 12, 2007 23:11 IST
State-run telecom operator Bharat Sanchar Nigam Ltd (BSNL) is setting up integrated customer management data centres across the country at a cost of Rs 522.95 crore.
"BSNL has undertaken a project for integrated customer management data centres for each zone of the country and it has been divided into projects. In the first phase the Called Data Record (CDR) systems would be implemented in east and south zones," Calcutta Telephones chief general manager SK Chakravarty told PTI.
"In the second phase, west and north would be covered. In east, it is being built in Kolkata and Hyderabad for south zone," he said.
The Kolkata Data Centre will be the billing centre for all corporates having pan-India presence, he said.
The CDRs will also house customer service centres and centralised call centres. All the telephone exchanges would be connected to the Data Centre on line.
The first phase (east and south) was expected to be over by March 2008 and integrated billing management would start from the financial year 2008-09.
The project will help BSNL to bill its customers of an entire region from one location and club all BSNL services into one bill.
For eastern zone, the data centre will manage billing for Calcutta Telephones, West Bengal, Bihar, Orissa, Jharkhand, Chhattisgarh, Assam and NE-I circles (Meghalaya, Tripura and Mizoram).
"BSNL tariff policies and promotional schemes would be rolled out throughout the country at the same time, on line billing and accounting system for revenue reconciliation on daily basis and customer data mining of a customer are among advantages to us," Chakravarty said.
"For a customer the system will help in determining realtime prepaid details, payment facility through ATMs, banks and credit cards and single bill to individual customer for all services like landline, broadband and other value added services. Mobile bills are to be added in near future," he added.