“I wanted to give instructions to my assistant who was in a hearing in the Income Tax Tribunal. But my calls dropped so frequently that I could not even complete a sentence resulting in damage to my client,” said G.P. Saini, a chartered accountant.
He is just another victim of call drops (getting disconnected before a conversation ends). According to a HT-Cfore survey of professionals, 95 per cent said they faced at least one call drop out of 10.
“Yes we recognise that call drops are a big problem,” Telecom Regulatory Authority of India chairman J.S. Sarma told HT. “The problem is more in business and commerce districts as telecom traffic is high in those areas.”
For Satpal Singh Rathore, a Delhi-based doctor, call drops assume a more serious proportion. “When patients need me, they can not talk to me,” said Rathore. “... I know patients call us only if there is an emergency and when they’re not able to connect they are in trouble.”
“This is a serious problem and if not rectified now, it would not only seriously impact operators revenues but also the general business environment,” said Ravi Sharma, executive chairman of Communications and Manufacturing association of India. “This issue has to be addressed on a priority basis.”