Central and state government departments are looking to carve out special mechanisms to adhere to the 60-day deadline for public grievance redressal set by Prime Minister Narendra Modi.
Central departments, especially consumer affairs, revenue, commerce, environment and rural development and state departments, including water, electricity and land, will now have to come up with new mechanisms to provide an early solution, several bureaucrats HT spoke to said.
“Prime Minister wants special attention on public grievances, more than central departments, states will have to ramp up these processes. The message was clear for state chief secretaries too. The challenge is how to cope up with government procedures and processes involved to provide solutions,” one of the bureaucrats said
“Since we all have worked both at the state and the Centre, we know things are not easy in either. Providing a solution in states is much more time consuming and cumbersome, even if the officer wants to give an early solution. But it’s time we need to overcome these challenges,” another added.
It was on Wednesday last week when PM asked the top officials of Central and state government departments to ensure that public grievances are disposed off within 60 days barring exceptions.
During the 11th interaction through the Pragati (Pro-active governance and timely implementation) platform, Modi emphasised that grievance redressal is one of the biggest aspect of democracy and asked officers to further speed up pace of work in this regard.