New York-based Citibank chief Vikram Pandit has reasons to worry. The after-effects of the US recession or the European financial turmoil are just two of them.
The latest is summons from a trial court in Delhi after a Safdarjung Hospital doctor filed a case against the bank for “regenerating” his credit cards and seeking payments after he had “cancelled” them.
“Pandit, as CEO of Citibank, should look into the illegal practices resorted to by collection agents who arm twist and terrorise customers' families,” Dr Rakesh Kumar Srivastava (47) told the court.
The court has sought Pandit’s presence on December 24, 2010.
In his petition to the court, Srivastava has alleged he paid the outstanding amount on his Citibank Indian Oil credit card and his wife's add-on card in March 2004 and got the bank to cancel both in March 2004.
The senior surgeon told HT the bank’s head office in Chennai had confirmed the cancellation but the bank regenerated his account and sought a payment of Rs 53,048.75.
He also alleged the Citibank hacked his e-mail account and paid his mobile phone bills.