Delta closes Indian call centers | business | Hindustan Times
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Delta closes Indian call centers

business Updated: Apr 18, 2009 13:35 IST

America's Delta Airlines, the world's largest airline, has announced to close down its Indian call centers. Airlines officials said the decision is driven by poor customer feedback. This could come as a major setback to India's flourishing call centers which provide employment to thousands of youths across the country.

Delta's call in India was handled by a call center of Wipro Ltd. Media reports said Richard Anderson, the airline's chief executive, told employees in a recorded message on Thursday night that Delta had stopped forwarding calls to India in the first quarter and would be bringing the function back in-house in the US.

"The customer acceptance of call centers in foreign countries is low and our customers were not shy about letting us have that feedback," Anderson said.

A Delta spokesman, was quoted as saying by The Boston Globe that the airlines has hired about 4,500 call-center workers in the US after it ended its current outsourcing operations in India. However, Delta's call centers in Jamaica and South Africa would continue, the spokesman said.