The State Consumer Commission has ordered Emirates airline to pay Rs 36,400 as compensation to a man whose confirmed ticket from New Delhi to Cyprus was cancelled at Dubai airport.
The Commission Bench headed by Justice JD Kapoor directed the airline to pay the amount within a month to VK Bhatnagar, a resident of Kosambi in Ghaziabad who could not attend a business meeting at Larnaca in Cyprus due to the cancellation of the ticket.
The Commission took note of the fact that Bhatnagar, who was assured by Emirates at Delhi airport that he would get a seat in a connecting flight to Larnaca in Dubai, even purchased a new ticket but failed to make it to the meeting.
"In view of the fact that the passenger travelled up to Dubai and thereafter he purchased a ticket for Larnaca, we deem that the airline was liable to compensate as to the cost of the ticket purchased as well as expenses incurred for the stay and reasonable compensation for the mental agony," it said.
The order came in response to an appeal filed by Emirates against an earlier order of a District Consumer Forum, which had asked it to pay Rs 54,400 as compensation to Bhatnagar after holding it guilty of "deficiency in services".
The Commission, which partly allowed the airlines' appeal by decreasing the fine by Rs 18,000, said Bhatnagar was required to be compensated for mental agony.
According to Bhatnagar's complaint, he had booked a ticket with a capital-based travel agent in 1997 for his journey to Larnaca via Dubai.
At Delhi airport, Bhatnagar, who was allowed to board the flight to Dubai, was informed that his ticket was cancelled, the complaint said.
Bhatnagar later approached a consumer forum for redressal, which allowed his complaint.
The Commission, while slashing the compensation, held Emirates guilty of faulty service.