Now you can make your Internet service providers more accountable.
The Telecom Regulatory Authority of India (TRAI) on Monday issued quality of service (QOS) guidelines, which would have to be followed by both independent Internet service providers (ISPs) as well as fixed and mobile telephone service operators.
The rules involve following measurable numbers to monitor network congestion that can affect speed of data traffic.
Broadband Internet resembles road traffic, with better flow if fewer subscribers share the same bandwidth, much like roads.
The number of subscribers sharing the same bandwidth is called the contention ratio, the publication of which has been made mandatory under the QOS rules. TRAI will also receive the numbers.
The transparent ratio sharing is expected to help subscribers choose tariff plans.
TRAI officials said operators will have to ensure availability of minimum required bandwidth in their network according to maximum contention ratio suggested by TRAI for different services, based on number of subscribers.