India partners with UK for e-delivery of services

  • Prasun Sonwalkar, Hindustan Times, London
  • Updated: Feb 04, 2016 19:06 IST
The MoU with Britain was signed before PM Narendra Modi’s UK visit in November, the sources said. (PIB File)

British techniques and procedures in end-to-end digitisation and online delivery of government services were discussed at the first meeting here of a joint working group between India and Britain as part of the Narendra Modi government’s e-governance project.

Official sources said the meeting last week of the India-UK Joint Working Group on Public Administration and Governance Reforms was co-chaired by Devendra Chaudhry, secretary, department of administrative reforms and public grievances, and Andrew Heyn, director (Civil Service Group).

Key issues included strategy and vision on digital services, building capability within the civil service, local government reforms and workforce planning. The Indian delegation also met Mathew Hancock, minister of the Cabinet Office and Paymaster General.

As part of the objective of “minimum government with maximum governance”, India has sought international collaboration and has memorandums of understanding (MoUs) with China, Malaysia, Singapore, Brazil and South Africa (trilateral) and the UK.

The MoU with Britain was signed before Modi’s visit here in November, the sources said.

It envisages cooperation in areas such as sharing good governance practices in public administration, user-led service design, reducing bureaucracy in service delivery, government process re-engineering, building and developing staff capability, public grievance redress mechanism and local government reforms.

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