Indian BPOs eye LatAm, West Asia for growth

  • Manu P Toms, Hindustan Times, Bangalore
  • Updated: Sep 23, 2014 00:05 IST

Indian business process management (BPM) companies will open more delivery centres in Latin America and West Asia in order to tap the growth prospects in these markets.

Expanding into Latin American countries would also help them serve US — their largest client — from closer locations. “West Asia is comparatively a virgin market for the Indian BPM companies.

There are new opportunities coming up, especially in telecommunication sector. We will continue to invest there,” said Rajiv Ahuja, president shared services and chief operating officer, Asia, Aegis.

Aegis recently sold its business in the US, Philippines and Costa Rica to Teleperformance. With a five-year no-entry clause that bars the company to operate in these markets is in effect, Aegis is looking at other markets for growth.

Between Jeddah and Riyadh it has about 2,000 people in Saudi Arabia and is expanding its facility in Dubai. In Latin America, Aegis has 5,000 people spread across six centres and is looking to enter Brazil.

The company explores acquisition options to establish itself in Brazil. “We have centres in Columbia in Latin America and Jamaica in the Caribbean Islands which help us to serve our US market from closer locations. One of these centres is in partnership with another firm.

We are in the process of converting it a full-fledged centre of our own,” said Partha De Sarkar, CEO, Hinduja Global Solutions (HGS).

HGS has a cash reserve of $60 million (Rs. 365 crore) and is looking at acquisition that will help expansion in these regions.

“We have a sales office in Dubai and we service our West Asia clients from India. We might probably look at expanding in the region,” he said.

“We get telecom clients who require customer support in Hindi, Urdu, Malayalam, Bengali etc,” he said.

According to the latest Nasscom report, Indian BPM companies will open more delivery centres in Latin America. Leading companies such as TCS and Infosys have been present there for a decade.

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