Indian companies best in terms of employee satisfaction: Study | business | Hindustan Times
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Indian companies best in terms of employee satisfaction: Study

business Updated: Oct 04, 2009 11:30 IST

Indian companies rank top among global peers in employee satisfaction, reflecting their successful business practices, says a study.

The findings are part of a report, 'Driving Success Through Performance Excellence and Employee Engagement,' by research arm of leading global HR solutions provider Kenexa.

The report is based on two employee-based indicators of business success, which can be used to measure and monitor a firm's state --the Performance Excellence Index (PEI) and the Employee Engagement Index (EEI).

"The higher the scores on these two indices, the better positioned employees are to deliver the organisation's value proposition. By improving their scores on these indices, organisations can improve their business results," Kenexa Research Institute executive director Jack Wiley said.

India ranks highest with 76 per cent on country-level PEI index of 14 countries. The index tracks employees' views of product and service quality and the firm's focus on customer service, quality, training and employee involvement.

Other than India, Russia also ranks high at 67 per cent, while Japan has reported the lowest score at 45 per cent. Besides, the EEI index measures an employee's pride in his/her firm, willingness to advocate the employer, whether they intend to stay and their overall satisfaction.