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New disclosures on call drops

In order to improve quality of services, TRAI will publish call drop rates and others quality of service parameters of all telecom service providers in regional newspapers.

business Updated: Oct 21, 2009 21:33 IST
Manoj Gairola

In order to improve quality of services, Telecom Regulatory Authority of India (TRAI) will publish call drop rates and others quality of service (QOS) parameters of all telecom service providers in regional newspapers.

This would be useful to consumers when mobile number portability is introduced in the country. The Department of Telecommunications (DoT) has said that number portability would be introduced from January 1, 2010.

“This is expected to put pressure on telecom service providers to improve quality of services,” TRAI Chairman J.S. Sarma told Hindustan Times.

Call drop rate (number of call drops out of 100 calls made), quality of voice, fault incident and repair and billing
related issues are the four parameters that TRAI will regulatory publish in newspapers every quarter.

The regulator would use regional newspapers. For example, performance of Maharashtra operators would be published in Marathi newspapers while for service providers in Bengal it will be in Bangla newspapers.

A recent HT-C Four survey showed that 88 per cent of respondents had faced at least two call drops out of 10. About 61 per cent of the respondents said that they had faced three or more call drops out of 10.

Service providers blame the government, saying that companies have not been allotted enough spectrum to meet their needs. The government says that the operators are not spending on infrastructure to make optimum use of spectrum.